Custom ChatBOT

A custom front-facing chatBOT for your clients or advisors can be an outstanding add on for customer service.

Available 24/7, authoritative and instant, it can dramatically decrease wait times, reduce queues and increase client satisfaction.  

Today, insurers are launching chatbots for their clients, as well as providing these tools for their advisors.  

The problem?  Not what you think. The problem many chatbots struggle with is providing authoritative, useful information. We've seen chatbots launched by Canadian insurers that are providing information that's just plain incorrect.  This happens when insufficient information is provided to the chatbot, or in an inappropriate format.  A simple example of this would be a field underwriting guide - often provided in the form of a table consisting of rows and columns that need to be tied together, and where each row can contain multiple possible outcomes.

The solution?  Baden AI's experience in both finding sources of information to provide to the chatbot as well as dissecting that information in a way that can be used by an AI (including at a minimum, the table example we gave above).  We're experts and experienced at this, having launched Canada's best consumer-centric chatbot - TermBOT.  Authoritative, and accurate, it's an example of the type of chatbot we can build for you.